In today’s competitive environment, many Company’s outsource not only their IT Organization but multiple divisions of their organization to allow them to focus on their core competencies.

Company’s have come to realize that iTilasia specializes in IT infrastructures and that we use ITIL “ best practice” methodologies within our organization.

Knowledge Process Outsourcing is the newest form of outsourcing that takes BPO a step further. Knowledge specialization is the one key aspect of KPO that enables companies to utilize the knowledge of others. The newest form of Outsourcing is what we do, we provide our clients with a network of Knowledge.

Most Company’s that outsource stipulate we take on a percentage of their existing staff, that’s terrific and we encourage this arrangement. Typically the employees know your business better than we do, at least from the start, but we will learn your business and improve the business by working closely with you.

We are firm believers in providing Training to our staff, all receive the IT Service Management Essentials course as they come onboard. Management is trained at the Practitioner level in ITIL for the area that they specialize, such as Change Management, Service Desk Management, Service Level Management, etc. Our clients can be assured ITIL “best practice” is followed within our IT outsourcing Organization.

For more info about on-shore and
off-shore Outsourcing please contact us at: info@kataIT.com.au

Fax: (65) 6234 2466

Disciplines
Certain ITIL disciplines will emerge as fundamental, such as Service Level Management. Others will be employed more actively during the outsourcing transition. However, the use of ITIL will certainly help ensure a more rigorous and robust arrangement, which ultimately will benefit both parties.


ITIL Based Outsourcing Aids
We have, in fact, recently identified a tool which specifically uses the disciplines of ITIL to help organizations manage their initial and ongoing outsourcing arrangements. The IT Outsourcing Toolkit is actually a variant of the well known ITIL Toolkit, but includes components and documents to assist those undertaking an outsourcing operation.

These include a pre-written service level agreement, a benchmarking audit kit, a service level requirements template, a blueprint outsourcing contract, a transition plan guide and various other ITIL and outsourcing related documents.

It is more fully documented on its own site: IT Outsourcing


ITIL, Outsourcing And Security
Again, security is an issue for which ultimate responsibility cannot be readily transferred. It must be managed. Within an outsourcing scenario, much of the emphasis will naturally shift towards agreements and contractual controls. Particular care should therefore be applied during project inception to ensure that these are not only in place, but are fully adequate and appropriate.